The customer service is horrendous. When you are most vulnerable making a claim, you get total runaround and extremely rude service. Wait time is long only to be misdirected over and over. Forget trying to voice your concerns to anyone. You cannot talk to anyone with any kind of authority. It's unbelievable that I have been a customer for over 20 years to be treated like I am inconveniencing them. Am looking for good customer service because when you actually need to make a claim is when you need them to listen and stand by you.